Center of Excellence

As part of Crossjoin’s success built over the years, Center of Excellence is a key change on the approach towards multi-technology challenges

In Crossjoin Center of Excellence, our subject matter experts collaborate to deliver our services and provide enthusiast mentoring to less experienced consultants in specific technologies.

Our delivery model, with competence center, nearshore or on premises, allows Crossjoin to offer the “right sizing” and the “right people” for the challenges ahead without compromising the commitment, expert knowledge and quality delivery.

Our locations Lisbon, Aveiro, Porto, Santiago do Chile and with closer collaboration with Universities and Institutes, our main focus is to continue to expand across the country. Our purpose is to hire and build competencies for the future in a field where there is a major gap between market needs and graduates.

UNIQUE SERVICE MODEL

We globally deliver Performance, Monitoring, Development and Infrastructure services

Crossjoin Center of Excellence relies on a figure called TSM (Technical Service Manager) whose role is played by Crossjoin specialist or the Client and it is intended as the name implies, to facilitate the communication between different stakeholders as a main point of contact, execute requirements gathering and scope definition, manages customers’ requests and expectations, leads, quality of delivery and confirmation of results and achievements.

Additionally, the main goal of the TSM is to ensure equal levels of focus, energy and attention placed on a project or in a mission by the teams on the Center of Excellence as well as the teams on site at the client premises.

At an intermediate level, there should be a Center of Excellence team leader, depending on the Line of Business, can be:

  • Senior Performance Architect for Quality Managed Services
  • Senior Database/Applications Administrator for Infrastructure Managed Services
  • Senior Software Architect for Application Managed Services

Regardless of who is, with the required seniority and experience, would be responsible for making the bridge between customers team’s and Center of Excellence's technical teams. This consultant would be responsible, alongside with the TSM (Technical Service Manager, on defining the success criteria, the requirements gathering and the planned actions for the Center of Excellence team members. Crossjoin Center of Excellence team of specialists is able to respond to issues end-to-end with excellence, quality, on-time and within budget.

It's the best of both worlds where customers benefit from:

Business

CRM / OSS / BI / BSS /
UTILITIES / FINANCIALS

Application

SIEBEL ; BRM ; AIA ; FUSION; TIBCO ; SAP ; KENAN ; MSFT BI ; WEB; METHODS ; TUXEDO ; OSM; OBIEE; ODI; BIP; KAFKA; JBOSS; WEBLOGIC; IIS;.NET; JAVA; GWT; JSP; SILVERLIGHT; MATLAB, COBOL, AS400; OUTSYSTEMS, RUBY; CUCUMBER; APACH; ANDROID; C; C++; C#; J#; ORACLE; SOLARIS; LIBRERIA; UNIX; LINUX; ZLINUX; AIX; EXDATA;CALLIDUS; BRM; RPG; PASCAL; ACMS; SQL; ASAP; TOMCAT; CRM; PHP; ATML; SYBASE; CSG; GLASSFISH.

Infrastructure

DBA / Infrastructure: Oracle; Sql Server; DB2; PostgreSQL

Administration: Unix / Linux; Windows; AS400.

Delivering Model

The Crossjoin Sevice success is done through methodologies perfected along years of consulting experience and human resources with high technological expertize. The Center of Excellence Model ensures “right sizing” and the “right persons” for each challenge. There should be no difference between On Premise Mission versus Center of Excellence Model as all the right persons are set to specific stages of the “workflow”, as follows:

NearShore – Expert Center

Client Delivery Manager

Single Point of Contact for the nearshore, insuring that:

  • The priorities of the Client are addressed
  • The best fitted technology specialists are allocated to each need
  • There is a scalable response for the Client needs
  • The response is in time and with quality 

Expert Technical Pool

Multidisciplinary team of specialists in the most diverse technologies of large scale IT business stacks, that receives the tasks from the Delivery manager and is responsible for:

  • Analysing issues, identifying the root cause and recommendations for improvement
  • Implementing and executing quality testing (load test and others) to insure system quality
  • Implementing performance and quality monitoring and reporting
  • Platform Administration and proactive maintenance
  • Software development

Onsite Team

Technical Service Manager

Single Point of Contact for the onsite team, insuring that:

  • The needs of the Client are identified and goals of the each request are defined
  • The Client priorities and concerns are fully communicated to the Expert center
  • The recommendations for improvement of the Expert Center are fully communicated and enter the change management process of the Client
  • The communication between the expert center and the Client is timely and effective
  • The onsite technical pool is present in the necessary foruns (war-rooms etc…) and works with the Expert Center support to insure the best and timely response to Client needs

Onsite Technical Pool

Receives the tasks from the technical service manager and is primarily responsible for technical activities that require continuous comunication with Client teams

As nossas

Methodology

Assessment

  • Goal
    Define Scope and Goalstask
  • Gap
    Define behaviour and collect facts and figures (measurements)
  • Path
    Root cause and pattern analyses
  • Plan
    Define a work plan and required skills

Execution

Confirm

  • Achievements
  • Presentation
    (Success Criteria)
  • Initiatives
  • Management List
  • Reports